Customer Support

Submit a request to Reuters Customer Service here. Selecting Support in the Query Type will send a service inquiry to our Helpdesk and you will receive a response within 15 minutes. If Feedback or Billing is selected, your request will be brought to an appropriate team and you will receive a response within 1 business day.

You can use the following phone numbers to reach Reuters Customer Support or our TV Help Desk 24/7.

With the formal separation of Thomson Reuters and Refinitiv now complete, we wanted to remind you about our customer service process. While you should continue to use the customer service processes already in place, you should be aware that the call center will begin using the name Refinitiv when answering support calls.

This will not change the level of service you receive. Our commitment to providing you with an exceptional customer experience at every stage will not change. Our Global Support and Service team is dedicated to responding quickly to any technical questions or issues you may have.