What's New

October 2018 Updates

Today in History now includes rare text clippings and interactive graphics

Our Today in History feature now also includes rare text clippings from our archive for each day of the year and interactive graphics with a timeline of events and images. These can be downloaded and customized according to your needs or published directly.

Explore the thousands of iconic assets that have been compiled to mark political developments, technological breakthroughs, natural disasters, infamous crimes and record-breaking achievements from the world of show business and sport.

Receive Daily Emails on your Planner’s Saved Searches

Don’t miss a thing with your planning emails!
First save your Planning Searches. Then decide at what time you’d like to receive daily emails related to that search. Find your saved searches and be aware of for which ones you’ll receive emails in your Shortcuts.

Saved Search Notification

TV Notes

Check additional coverage details for our video content in Connect’s Planner by clicking on “More Detail” of the event.

TV Notes

Open an Item in a New Window

Navigate between items by opening them in a new window either with the options on the right or by clicking on the right button of your mouse.

New Tab

September 2018 Updates

What will change: You will hear the name Refinitiv

With the formal separation of Thomson Reuters and Refinitiv now complete, we wanted to remind you about our customer service process. While you should continue to use the customer service processes already in place, you should be aware that the call center will begin using the name Refinitiv when answering support calls.

This will not change the level of service you receive. Our commitment to providing you with an exceptional customer experience at every stage will not change. Our Global Support and Service team is dedicated to responding quickly to any technical questions or issues you may have.

Send live streams to multiple destinations

Now you can send your live streams to up to three different destinations at once.

Stream straight to Facebook, Youtube and Twitter at the same time!

Lives

August 2018 Updates

We're excited to release our new feature: Trending content.

This will keep you updated on which content is trending in each region this week, today and in the last two hours.

To accomodate it, we've created a new window on the home page where you'll find it. You can also quickly navigate to it through the Discover section of your shortcuts.

Check what's trending this week, today and in the last two hours in you region!

Trending

Building on our upgraded planner, you can now save your planning searches and access them all from your Shortcuts. This is the first step towards tailored planning notifications. Stay tuned for more updates!

Saved Search Planning

June 2018 Updates

Our upgraded planner helps you stay on top of all the major events Reuters is covering.

You can now search for events of your interest and filter by the ones you’re subscribed to.

We’re also working hard to include a downloadable excel file on Connect’s planner so that you don’t miss a single event!

Planner

About Reuters Connect

Reuters Connect: The power and agility to harness the world’s content

Driven by the needs of modern day publishing, Reuters Connect is a faster, more intelligent way of sourcing the news you need. A single destination for all your content requirements.

With a vast range of coverage from Reuters and other leading media organizations, you can now tell more compelling stories that engage and grow your audience.

Building upon your traditional Reuters subscription, Reuters Connect also gives you the freedom to choose the content you need with quarterly points to spend as you wish. Remain flexible with a traditional subscription, a Points subscription, or both – accessing all the multimedia content you need on a single platform.

Subscription Types

There are different subscription types available to use Reuters Content:

  1. Feeds Subscription:

    • Designed to grant you unlimited usage within agreed rights to the feeds you subscribe to.

    • All our content is available on this all-you-can-eat subscription except for our partner's content.

    • Delivery mechanism: Reuters Connect and/or CMS integration online or via satellite.

    • You'll see it on Connect as the content with a tick on it.

    Subscription Type 1
  2. Reuters Connect Points Subscription:

    • This option is a subscription to a certain number of Points with which you can download certain content, for example from our partners.

    • Designed to provide you with the freedom to access and utilize different content topics and formats as and when you need them.

    • All our content is available on Points except for our text and online reports wire, which are only available on feed subscriptions.

    • Delivery mechanism: Reuters Connect.

    • The amount of Points is specified on each asset.

    Subscription Type 2
  3. A combination of unlimited subscriptions and Points:

    • Designed to allow you the best combination of unlimited usage with subscriptions and flexibility with Points.

    • Delivery mechanism: Reuters Connect for all content and/or CMS integration online or via satellite for subscribed content.

    Subscription Type 3

Points Management

Points are updated automatically in real time and can be consulted on the Points balance on the top right.

Points Mgmt 1

Points are allocated quarterly, because we know that some months are busier than others. Unused Points cannot be used during the following quarter they were purchased.

If you’re interested in overseeing the Points your team uses, you can nominate an administrator user from your team to allocate Points to the rest of the team. The administrator user can:

  • Create different groups within your organization (e.g. Video desk, Picture desk).

  • Assign users to each group (e.g. Sara Brown to Video desk, David Moreno to Picture desk).

  • Assign Points to each group (e.g. 100 Points to Video desk, 50 Points to Picture desk).

  • Assign Permissions to each group (e.g. Users in the Picture desk group can only download pictures).

  • Consult and download excel usage reports for the groups in the current quarter.

In order to manage your team’s Points, please reach out to your account manager with the email address of the administrator user and we’ll get you started very quickly.

  1. As an administrator, you’ll now be the only user with the option of “My Organization” in the drop-down menu under your name. Click on it to start managing your team’s Points.

  2. Points Mgmt 2
  3. Click on Create Group to start

  4. Points Mgmt 3
  5. Give the new group a name, a Point allocation and select which media types and users should belong to the group to save the group.

  6. Points Mgmt 4
  7. Click on the group to edit the name, Point allocation, media types and users of the group or delete. From here you can also check and download your team’s usage during the quarter as an excel report.

  8. Points Mgmt 5

To learn more about Points, please reach out to your account manager or ask us on the chat.

Getting Started

Access Reuters Connect from the following URL: https://www.reutersconnect.com/

If it’s the first time you’re signing in, you will have received an email to set your username and password.

Enter your username and your password to sign in.

If you have forgotten your password, click on the Forgot Password link to reset it. You will be asked to insert your email address with which you use Reuters Connect.

The automated email you will receive will provide you with your username and link to reset a new password.

Please check your spam folder if you cannot find the email in your inbox.

Settings

Your Reuters Connect account comes with default settings you can customize from the Settings page. On the Settings page you will be able to update your account information, change your password and select your content feeds and format.

Access the Settings page by clicking on your account name in the header and selecting the Settings option from the dropdown menu.

On the Account Settings you can change your first and last name, your phone number and password.

Change your password:

  1. Enter your old password

  2. Enter a new password. Passwords must be a combination of upper and lowercase letters, include at least one number and be at least 8 characters long

  3. Once you are satisfied with the query, click “Save” next to the number search results

  4. Enter your new password again to confirm

  5. Click “Save”

On the Content Settings, you can change your time zone, date and time format.

Reuters Connect automatically detects your time zone and uses this information to display the correct date and time for each news item. To change the default time zone, select a specific time zone from the dropdown list under Account on the Settings page. You can also change the display format between (DD/MM/YY) or (MM/DD/YY) and (12 HR) or (24 HR) under Content on the Settings page.

The downloads settings are where you can choose which format suits you best for raw, packaged and archive video.

On the Feed Settings you can adjust the settings of your feed tab to limit your view only to content that you’re subscribed to.

By deselecting All Marketplace, you will only see your subscribed content in the feed tab. Note that this may decrease the number of items your searches return. This will not affect your navigation on the home page.

The easiest way to filter by the content you’re subscribed to is by selecting your feeds on the shortcuts.

Settings

Content

Home Page

Our home page helps you easily navigate all our content. We don’t want you to miss out on anything so we’ve highlighted different sections of interest.

Content 1

Find our spotlight content, which is curated regularly to showcase top events such as the Royal Wedding or the World Cup.

We now offer “Today in History”, 366 days of packages highlighting the most memorable happenings for every day in history with our rich archive stretching back to 1896.

Dig into it to find more coverage of histoical events!

On the home page, you’ll also find our ever popular multimedia stories with a director’s view of our coverage updated in real time.

Content 2

In addition, our world-class partners have a dedicated space featuring relevant content to the moment with sports, animations, entertainment and fashion assets.

You can search specifically within these sections and with our shortcuts always access them as well as your saved searches, your feeds and your online reports.

RAW vs PACKAGED

RAW content is defined as content which is traditionally not intended for automatic publishing but as source material that editors can use in their finished pieces in combination with associated media assets.

PACKAGED content by contrast is intended for automatic publishing.

RAW Content

Pictures:

Comprehensive news imagery from every corner of the globe, around-the-clock. Images of the biggest stories as they break make for a vital editorial resource for the world's media as well as government and corporate organisations.

All images made available in multiple resolutions/renditions.

  • Thumbnail: Width = 150

  • Viewimage: Width = 640

  • Baseimage: Landscape = ~3200 by X | Portrait = X by ~3200

Content 3

Graphics:

Information graphics, maps and charts that illustrate news events and current issues in a striking and informative way. Advanced packages for large-scale planned events like economic summits, elections, and all major sporting events are also available.

  • Static graphics: Vector eps files that are intended for static use. Graphics are easily edited and can be customized for both size and style. This allows for use in both print and static web pages.

  • Interactive graphics: Dynamic javascript based graphics intended for online platforms. All graphics are fully responsive to work across all screen sizes and platforms.

    A zip folder can be download directly and will open up to show four folders. The folders give multiple options to deploy the graphic.

    Embed: This is the recommended way to deploy the graphic. The files are hosted by Reuters with no editing required. A few lines of code will render the graphic on your website.


    Production version: A non-minified version of the interactive. Recommended for users who want to edit or customize the graphic. The javascript and css are compiled into single files, but not minified.


    Development version: A non-minified version of the interactive. Recommended for users who want to edit or customize the graphic. The javascript and css are compiled into single files, but not minified.


    Source folder: For more advanced developers. This folder can be run as an app, and is much easier for high level customizations.

Content 4

Newswires

Subscribe to over 2.2 million unique news stories per year. Delivered instantly in multiple languages (Arabic, Chinese, French, German, Italian, Japanese, Portuguese, Russian, Spanish and Turkish) to suit your audience. Access them all in Reuters Connect.

PACKAGED Content

Online Video:

Online Videos are full packaged, narrated and ready for online publishing into verticals based on content and/or region. Clips are usually 60-120 seconds in length, and voiced in English unless otherwise published to channels requiring specific languages such as Arabic, Spanish or German.

Captioned video, available in English, Portuguese and Spanish is designed specifically for a mobile and social audience.

Each Video is published with:

  • Video’s script as a text element

  • Multiple renditions (formats) of the video

  • Keyframe images

  • MP3 audio of the narrative

Content 5

Restrictions

For details on restrictions please review https://liaison.reuters.com/tools/restrictions

Basics

Item Preview

The item preview or thumbnail contains only the most relevant information regarding the news item. An item preview consists of the following components:

  • Thumbnail image (for video, pictures, and graphics only)

  • Date and time stamp

  • Slug

  • Headline

  • Body text (for text services only)

Navigation

The main news feed will display all news items in your subscriptions in reverse chronological order (latest items first).

Auto Updates

Reuters Connect refreshes every 30 seconds to poll for new updates. If new items are available since the last update, these will load automatically indicated with a temporary yellow highlight.

If you are scrolled down the page or viewing any news item, a notification will be displayed in the header indicating the number of new items pending. Click on the notification to get the newest items.

Item Detail

The item detail view contains the full information regarding the news item. This includes video previews, a larger preview image for pictures and graphics, and the full body text for text services. For multimedia packages with multiple assets, hover over images for captions and text.

Each item also includes the following features:

  • Open in New Window: Opens the detail view in a standalone pop-out window. Useful when comparing multiple news items.

  • Download: Downloads the news item to your browser’s default download location. Click on the drop down to download the XML. For videos, you can also download the still image used as the preview cover image. For multimedia packages, you can download each asset individually.

  • Add to Collection: Adds the currently open item to a collection.

  • Share via Email: Share the news item to your colleagues via email. Note: the user will also need to be signed in to Reuters Connect with the same subscriptions to view the content.

  • Print: Print the news item as viewed in the item detail view.

  • Metadata: Fields including Date, Duration, Copyright, Restrictions, Location, Source, Topic, and ID.

Filters

Filters allow you to drill down and find content specific to your needs.

Select your desired Media Type, Category, Date Range, Region, and/or Language then click Apply to set your filter options.

Click on the Filter button to modify your filter settings or click on the Reuters Connect logo to clear them.

Filter

Stories

Reuters Connect’s Stories panel is where videos, pictures, and graphics are grouped together by event and found in one place. Click ‘View All’ to browse all available event groupings then select an event to view all available assets.

Stories

Download

With Reuters Connect you can easily download all the content you need. One click and it’s all yours!

Collections

Collections help you organize your content to save and share as you wish.

Creating Collections

You can create new collections either in the Manage Collections view or from within the item itself.

To create collections from any navigation point:

  1. Click on “Collections” in the navigation bar

  2. Click “See all Collections”

  3. Click on the orange box “ + New Collection” button located at the top right of the page

  4. Name your collection and click “create” to confirm

To create a new collection from within an item:

  1. Click on the item to view its detail

  2. Click on the dropdown menu on “Add a collection”

  3. Click on + “Create new collection”

  4. Name the collection and add it

Adding and removing items from a collection

To add any item to a collection, click on an item to view its detail.

If you already have an existing collection, the button will be displayed as “Add to Collection” with the name of the existing collection. By default, this will be the collection with the last activity. To add this item to another collection, click the drop down menu to either select another collection or create a new collection.

To remove an item from a collection, open the item detail inside the collection and click “Remove from Collection”.

Managing collections

In order to manage your collections, click on “Collections” in the main navigation and navigate to “See all Collections”. From this view, you can copy a link of the collections, share them or delete your collection.

Collections 1

You can share or delete a collection from within the collection itself. Share collections by copying the shareable link or sending them via email.

Collections can only be shared among users of the same account.

Please note that if we don’t have the rights to archive certain content, it will be removed from your collection after 30 days since its publication.

Collections 2

Planning

Stay up to date and get notified on events Reuters is committed to cover with our Planning calendar.

Filter by media type, category, date, region or your subscribed events.

Subscribe to an event if you would like to be notified via email when the event is updated.

Event times in calendar show in your local time zone.

Planning

Live

Reuters Lives offers up to six live streams of news events which can be output via HLS, HDS, embed codes and RTMP.

Found on the Live tab of Reuters Connect, the live schedule outlines what is scheduled for that day. Future dates can be selected by using the arrows above the Live list.

Sorted by Live first, an event can be in several different status types:

  1. Live: Actively being streamed

  2. Scheduled: Streamed at a future time/date

  3. Completed: Live event has finished

  4. Cancelled: Event has been cancelled

Live 1

Accessing the Livestreams

Selecting the Live will bring it up in the right-hand Live Detail pane. It will offer a brief description about the live which also includes slug, headline, restriction, source, and location.

To output a Live, select either the ‘Get Embed Code’ button if you prefer hosted embed codes or ‘Get URL’ button if you prefer HLS/HDS links.

For Lives currently still scheduled, you can select a check box to receive event updates and a start reminder which will be sent to email address associated with the Reuters Connect user.

The Player

  1. Will full screen the video.

  2. Quality: By default video quality will be set to Auto which will variably adjust based on given internet bandwidth. It can be set to various resolutions based on preference.

  3. Volume Slider: Slide to the left to mute the video. Sliding to the right will maximize volume.

  4. Rewinding a Live: The left arrow key on your keyboard will step back into the live by approximately 1 minute. You will see the ‘Live’ notation change to a time-code telling you are a X minutes Y seconds away from Live. If you click that time-code it will take you back to present time and return to you to Live.

  5. Time Code: Current time code. The depicted Live event on the right has been live for 4 minutes 39 seconds.

  6. Play/Pause: Start or Pause a Live.

Live 2

Hosted (Embed Codes)

Suitable for iframing onto different pages without the need for CDNs (Content Delivery Networks), the embed codes for a Live event can be customized to fit requirement. The sizes of the iframe in pixels can be selected after clicking the ‘Get Embed Code’ button. Default sizes are as follows:

  1. Small (416 x 234)

  2. Medium (640 x 360)

  3. Large (1280 x 720)

  4. Custom (user defined height and width)

The embedded player will display a slate with estimated start time information and can be set to automatically go-live once the event begins. The live will return to a slate automatically after the Live ends.

Live 3

Non-Hosted (HLS/HDS)

If preference requires the use of a CDN (Content Delivery Network), clicking the ‘Get URL’ button will expand and HLS/HDS links will be generated which can be plugged into any supported platform.

Live 4

Send to RTMP

With RTMP you can easily stream live video onto your social platforms directly from Connect.

You only need to set it up once and you can add up to 10 destinations.

  1. Access your settings by clicking on your name on the top right of your screen.

  2. Live 5
  3. Scroll down to Live Settings and Select “Add New”.

  4. Choose a destination name and add the Server URL, and Stream ID, which will be provided on your social media platform of choice.

  5. Live 6
  6. Click save and you’re ready to stream on social by clicking on “Send to RTMP” on the live. Select the destination you want to send it to. A tick will appear next to it. Press “Submit” and your stream will start sending. To stop sending, untick the destination and press submit again.

You will only have to repeat the settings process if you reset the Stream Key on your social media sites

We recommend default bitrate of 4096 kbps for Facebook and Youtube. Periscope will work better with 1024 kbps.

Currently you can only send to one RTMP destination at a time from a single account. However, different Connect accounts can send the same live to different destinations at no extra cost.

The signal will begin to transmit 10 minutes before the scheduled start of the live. At this point, a slate will stream to your social media page to allow you to preview the stream before it begins.

Going Live on Facebook

  1. On your Facebook page or profile, select “Live video”

    Fb 1
  2. Select the “Connect” tab and make sure “Enable persistent stream key” is ticked. Otherwise you will have to re-do this process after every live.

  3. Fb 2
  4. Find your Server URL and stream key. This is what you will add to your destination in your Reuters Connect settings.

  5. Seconds after you’ve pressed “submit” to send a live event from Reuters Connect, the video stream will appear as a preview window on your page.

  6. Add your metadata, check your settings and press “Go Live” to start streaming on Facebook.

  7. Stop the live by stopping the stream from Connect.

    Fb 3

Going Live on Youtube

  1. Go to the “Live Streaming” section of your Tube Creator Studio.

  2. Find your Server URL and stream key. This is what you will add to your destination in your Reuters Connect settings.

  3. Seconds after you’ve pressed “submit” to send a live event from Reuters Connect, the video stream will appear as a preview window on your page.

  4. Add your metadata, check your settings and press “Go Live” to start streaming on Facebook.

  5. Stop the live by stopping the stream from Connect.

Going Live on Twitter via Periscope Producer

  1. Create a New Source on a Periscope Producer page linked to your Twitter account.

  2. Find your Server URL and stream key. This is what you will add to your destination in your Reuters Connect settings.

  3. A few seconds after you’ve pressed “Submit” to end a live event from Reuters Connect, you may get an error message reading “Fix error Message to Preview”. If you ignore this you will then get a button that reads “Preview Broadcast”, click this to view the incoming video stream.

  4. Add your live information, tick “Share this broadcast on Twitter”, then press “Go Live”.

Our Partners

Who are Reuters' Content Partners on Connect?

In addition to Reuters award-winning coverage, Reuters Connect includes content from other leading media outlets such as the BBC, USA Today and Africa24; international sports specialists, Perform and Red Bull Media House; plus entertainment coverage from WENN, Variety & Hollywood TV.

AccuWeather

The global leader in weather news and information with 55 years of experience, AccuWeather provides exclusive, engaging content including breaking weather, extreme meteorologist in-field coverage, AccuWeather ReadyTM preparedness series, expert insights on severe weather events, and more to keep you prepared and safe.

AFRICA24 MEDIA

AFRICA24 MEDIA is the leading Pan African content producer. Covering all 55 African countries, at the big events, profiling the big hearts, big stars and the next big thing, AFRICA24 focuses on positive African narratives.

BBC News

BBC News is one of the oldest, largest and most trusted news brands in the world. Based in London, it provides news reporting on a multi-platform basis in English and 37 other languages. BBC News have been the supplier of UK news footage to Reuters since January 2017.

Hollywood TV

Hollywood TV is on the job 24/7, covering celebrity events including Tribeca Film Festival, The Screen Actors Guild Awards, Sundance, NY Fashion Week as well as all the red carpet movie premieres in Los Angeles and New York.

Jukin Media

Jukin Media is a global entertainment company built on the belief that the future of storytelling is user generated. Jukin provides a wide range of solutions that allow premium brands, publishers, and media networks, to commercially utilize user­-generated video content. Jukin produces original content for TV, the web, and emerging platforms, and is owner/operator of a portfolio of social video properties that includes FailArmy, People Are Awesome, The Pet Collective, and JukinVideo; the properties combine for more than 60 million fans online and 1.5 billion monthly video views.

mptv

Originally founded by famed Hollywood photographer Sid Avery, mptv has been helping editors illustrate their stories for decades. With its exclusive collection of entertainment photography, mptv’s extensive library includes some of the most recognizable images from film, television, music and politics. When you think of the 20th century's most iconic images, think mptv.

Newsflare

Newsflare connects media companies to the best eyewitness and trending videos, and the people creating them. Through their global team and hyper-engaged community, Newsflare discover, verify and curate video shot by the public - from breaking news moments and trending stories to amazing tales, achievements and fails.

Next Animation Studio

Next Animation Studio brings a forward-looking perspective to the digital media industry with its 3D animated news graphics service. Available for broadcast and web use, daily high-quality animated graphics visually enhance news reports and help viewers understand breaking news stories and in-depth features. With industry-leading turnaround times, Next Animation Studio's animations are available to customers hours after a top story breaks.

Perform Content

Perform Content collect, produce, package and distribute data, editorial and video for professional sports competitions across the globe.

Red Bull Media House

Red Bull Media House offers video and still images covering sports, culture, adventure, entertainment, e-sports and music. A daily feed of beyond-the-ordinary editorial content, all available from one powerful platform.

Runway Manhattan

Runway Manhattan specializes in fashion entertainment – from red carpet premieres and fashion week sidewalks to runway shows, intimate backstage moments, exclusive designer studio sessions, and beyond.

StarNews

Established in 2004, StarNews is the leading source of prompt and accurate breaking news as well as competitive and differentiated interviews, reviews and reports in Korean entertainment industry. StarNews cover from movies and songs to dramas and concerts. Get access to your favorite celebrities and artists with the number one entertainment media outlet in Korea.

USA Today Sports

USA Today Sports offers the latest news, buzz, information, photos, and videos from the world of sports.

Variety

Recognized and respected throughout the world of show business, Variety is the premier source of entertainment news. Since 1905, the most influential leaders in the industry have turned to Variety for timely, credible and straightforward news and analysis - information vital to their professions.

WENN

For over a quarter of a century, WENN has been providing the world's media with up-to-the-minute entertainment imagery. Headquartered in London, with offices in Berlin, Los Angeles and New York, WENN's pictures are relied upon by publications, broadcasters and websites worldwide

WIBBITZ

Wibbitz provides publishers with advanced text-to-video technology to automatically produce premium videos using text content in seconds. Publishers produce thousands of videos each month for desktop, mobile, social media, and OTT using Wibbitz’s platform.

Support

Reuters Service and Support teams are available to you 24/7*. Our latest offering enables Live Chat directly from the Reuters Connect platform. Simply click on the “Chat with Us” button and ask away.

*Live Chat availability subject Operating Hours defined within chat widget.

Support 1

Below are some helpful links that will route you to our customer service processes:

  • Technical Support:

    • Reuters Liaison Web Form: Create a ticket here: http://liaison.reuters.com/contact-us. Sign in is not required. A Thomson Reuters Support Representative will respond within 15 minutes.

    • Reuters Liaison Support App: On the go? Download our the Reuters Liaison support app for either iOS or Android.

    • Phone: A list of country-specific numbers can be found by selecting the ‘call us’ tab here.

  • Global TV HelpDesk: Editorial matters are best handled by our Global TV Helpdesk: +44 207 542 2244 or tvnews@thomsonreuters.com.

  • General Account Matters: For questions related to your contract, billing, or anything else, contact your Account Manager.

Your feedback is essential, and our goal at Reuters is to provide you with the best customer experience possible.